Carrie Yeo
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Bespoke design service
 
Colour Chart
 
Frequently Asked Questions

Do you have a shop where I can try on your wedding jewellery?

No, we do not have a shop - instead we bring the jewellery to you and take appointments at various meeting points across the whole of the UK (always Bridal Shops or 4/5* hotels). To find out when we are next in your area and to request an appointment with us please contact us on info@carrieyeo.com.

You can also view our jewellery in one of our stockists - contact us for the latest list of stockists. (Please note stockists do not always carry our entire range of products, so always call them first to check they have what you are looking for to avoid a wasted journey).  

How do I make an appointment?

If you would like to make an appointment please email info@carrieyeo.com . We take appointments across all of the UK in either Bridal Shops or 4/5* hotels. Please allow as much time as possible before your wedding to request an appointment with us, as we may only visit the part of the UK you live in once every 4-6 weeks.

How much does your Bespoke Design Service cost?

There is no set fee for this service, the cost of your wedding jewellery will be simply calculated on materials used and the time it takes to complete the design. There is no charge for the design consultation or the sketches of the design, so you will only have to pay once you have seen the final sketches, been given the final quotation and are happy with the final design.

Do I have to make an appointment to use your Bespoke Design Service?

No, we are able to do everything by phone and e-mail. Your wedding jewellery designs will be e-mailed to you on a PDF document (to see an example of this you can download the following PDF).

Do you accept overseas orders?

Yes, we ship our bridal jewellery all over the world. Our worldwide shipment costs are as follows:

UK mainland delivery: £5.95 for the first item and an additional £1 per item thereafter

All other destinations: £10 for the first item and then an additional £2 per item thereafter.
(Please select international delivery from the drop down box when ordering.)

Shipping is free for orders over £150

If I am ordering from outside the UK do I have to pay import charges?

For international orders there may be import or duty charges on your bridal jewellery. Any customs or import duties are levied once your order reaches the destination country. We have no control over these charges and cannot predict what they may be.

Additional charges for customs clearance must be borne by the recipient. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Carrie Yeo will not be held liable for any import charges.

How long does delivery take?

Delivery times vary from style to style as each piece of bridal jewellery is made to order. Standard purchases from our collections will usually be dispatched within 2-4 weeks of being ordered, but can vary depending on time of year. Custom and bespoke orders can take longer to be despatched depending on the time of year. Please use the estimated delivery times as a guide.
 
We can supply you with an guaranteed delivery date before ordering, simply contact us on info@carrieyeo.com.

For UK mainland orders your wedding jewellery will arrive 24 hours after dispatch. For International Orders the purchase will leave the UK within 24 hours of dispatch, but can take 5-10 additional working days to arrive due to potential delays with customs or local post services.
 
If you require urgent international delivery please contact us prior to ordering on info@carrieyeo.com and we can arrange to use an international courier service such as Fed-EX for an additional cost.

My wedding is in less than 4 weeks, can I still order my wedding jewellery from your site?

Yes, we are usually able to accommodate urgent orders, so please contact us on info@carrieyeo.com and we will be able to confirm if we can deliver your bridal jewellery on time.

I'm not sure which colour to choose from the Swarovski colour chart to match my outfit it's difficult to judge over the internet:

We understand it is important to get colours exactly right for your wedding. We always bring a Swarovski colour chart to all appointments, so you can pick exactly what you want. If you are not able to make an appointment you can post us a swatch of fabric and we will colour match it for you. Our designers are experts in bridal styling so we can offer advice on current trends to help you with your colour selection.

If we do not currently have a colour on our chart that you would like please let us know and we will be happy to source something for you.

 
© Copyright 2009, Carrie Yeo